Returns & Exchanges
At Lucien Bags, we want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place your unused bag in its original dust bag and protective packaging to ensure it remains pristine during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing